Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This applies to online and store purchases.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

E-Liquid that has been opened can NOT be returned unless found to be faulty. Fault will be determined by the manufacturer after inspection.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: The Vapeist Ltd, 15 Queen Street, Dawlish, EX7 9HB. or returned in person to any of our stores.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items, gift cards, e-liquids or any item that was purchased outside the 30 day purchase date unless found to be faulty. User error does not count as a faulty item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].